Order Process

When your order is completed, it will be checked and verified by our artist. We will scan and send a photo of the work for your final approval. If you are not totally happy, then tell us why and we will arrange for revision(s) to be made at no extra cost to you. We can repeat this process until you are satisfied. When you are happy with your masterpiece, and confirm this by E-mail, we will send your order to you. When it is delivered to you our contract is completed. If there are any unforeseen factors which we have not covered we will be happy to arrange a mutually acceptable compromise on a refund.

Photo-to- ArtrAArt Terms and Conditions

When you send any photograph or image to us to be reproduced into a painting, you will be bound by the following terms and conditions: 1.You must be the sole creator, photographer, author or producer of the photograph or image. Or you have a right to the photo (i.e. when you hire a photographer and you are licensed to make reproductions or derivative works based on the photograph) 2.You have sought permission from all persons depicted in the photograph 3.You grant us permission to use the photograph for any lawful purpose. 4.You will be held accountable should any legal action be held against us resulting from reproducing the photograph you sent us.

Children

We will only accept orders from adults. If you are under the legal age of 18 and wish to purchase paintings, please get approval from your usual “responsible adult”.

Payment

As with all on-line transactions we ask you to pay when you place your order. Before we begin working on your painting, we must know that you can pay for it. But please remember, all artwork ordered from ArtrAArt is supported by our money-back guarantee. Our website is protected by Secure Sockets Layer (SSL). Your credit card details are encrypted when entered on the site to ensure security. We do not store any of your credit card details. We use HSBC as our online payment gateway, it is free and secure. You need not have an account with HSBC. We accept Visa, MasterCard/Euro Card, American Express, Switch/Solo and bank transfer. Alternatively, you may place your order by calling us on (+44) 0207 168 5307. ArtrAArt is not responsible for charges levied by countries as custom policies vary widely from country to country.

Special Offers

Naturally these expire at the end of the relevant month or when the available stock has gone. “First come, first served” applies and we regret any disappointment.

Shipping Policy

We only ship to Billing Addresses and cannot deliver to PO boxes or hotels. Worldwide delivery costs are shown on the Check-out page, after you’ve selected the paintings you wish to buy. For the largest paintings we use a professional courier service. For smaller paintings we use first-class registered mail or EMS. Insurance is included at no extra cost. A signature is usually required upon delivery because of the mode of delivery and the value of the paintings. Please note that we are not responsible for any local taxes, tariffs or custom taxes that may apply in your country. Free shipping applies only to our listed destinations. They are: Australia, Austria,Azerbaijan, Bahrain, Bangladesh, Belgium, Bermuda, Brunei Darussalam, Bhutan, Cambodia, Canada, Caymon Islands, China, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Fiji, Finland, France, French Polynesia, Germany, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Italy, Ireland, Japan, Jordan, Korea (South), Kuwait, Lichtenstein, Luxembourg, Malta, Malaysia, Maldives (Republic of) , Mexico, Macau, Mongolia, Myanmar (Union of), Nauru Islands, Nigeria, Nepal, Netherlands, Netherlands Antiles, New Zealand, Norway, Pakistan, Philippines, Poland, Portugal, Puerto Rico, Qatar (State of) Romania, Russia, Saudi Arabia, Singapore, Solomon Islands, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, United States of America, United Arab Emirates, and Vietnam.  For charges and timings to other destinations please contact us for details.

Risk of Loss or Damage in Transit

All paintings are sent to you under a carriage and freight shipment contract and we accept the risk until you sign for delivery.

Cancellation

You may cancel a custom order (e.g. Photo-to-Art) without penalty up to 72 hours after placing your request. Up to 2 weeks from your order, we will refund 50% because we have started work and used materials. Thereafter we regret we cannot make any refund.

VAT (Value Added Tax)

European Union: no VAT is applicable. Other Countries: goods may be subject to local taxes, import duties or customs charges. ArtrAArt cannot accept responsibility for such charges because of the wide variation in customs policies. However please note that usually there are no duties for paintings shipped in small quantities. Customs documents for international deliveries will describe the product and show a value. For example: “Painting, value US$100” The package will be marked “Gift”.

Returns Policy

We take great care to ensure that your order is processed accurately; therefore it is extremely unlikely that any returns will be necessary. Customer enjoyment of all ArtrAArt is important to us, so if you are not entirely satisfied with the painting, we will issue a refund on the price of the painting provided that the painting is undamaged and unaltered (only reproduction and modern art paintings purchased from our Stock-in-Store and miniature sections). Shipping costs and local customs taxes, tariffs or any other charges will not be refunded. Please note all custom made orders such as portraits, Photo-to-Art paintings and paintings in custom sizes are non-refundable and non-returnable. It is the customer’s responsibility to check the painting upon delivery and highlight any problems to us immediately. Please Email our Customer Service Department at customerservices@artraart.com within 7 days of courier delivery, with the following details: Your Name (Return) Painting that you wish to return Why you wish to return the work What action you want us to take for you: Free Replacement or Refund Unless it was our shipping error, the customer must pay for the return postage and insurance charges. Please note: it is essential to contact us before returning a painting and wait for exact return instructions. Our original shipping costs will be deducted from the refund. You must return the painting with the freight pre-paid. When we have received your returned item, we will notify you via Email of your refund. You can expect this in the same form of payment originally used for purchase within 7 business days of our receiving your returned painting.

Un-stretched Paintings

Please return the item, in original packing, for an exchange or a refund (less postage) for the cost of the purchased item within 7 days following delivery.

Post and Packing

When you return your painting please include the Returns Form. Please tell us why you are returning your order, and tell us whether you want a refund or a replacement. Please also include the original packing slip so that we can process your return as fast as possible. You must return the painting undamaged and so it must be adequately protected, using original packaging. If a painting is returned damaged because it was badly packed, or is lost in transit, and without insurance cover, we cannot accept responsibility for any refund. Without prejudice to the above, we want you to be delighted with your chosen paintings and to be happy with all aspects of our service and we will always attempt to find a mutually agreeable compromise.

Post and Packing

When you return your painting please include the Returns Form. Please tell us why you are returning your order, and tell us whether you want a refund or a replacement. Please also include the original packing slip so that we can process your return as fast as possible. You must return the painting undamaged and so it must be adequately protected, using original packaging. If a painting is returned damaged because it was badly packed, or is lost in transit, and without insurance cover, we cannot accept responsibility for any refund. Without prejudice to the above, we want you to be delighted with your chosen paintings and to be happy with all aspects of our service and we will always attempt to find a mutually agreeable compromise.

Privacy Policy

We will protect your privacy. We acknowledge with respect the personal information you give us which is necessary to deal with your order. We will not pass your postal or Email address to anybody outside our company under any circumstances. We will only disclose your personal information in the following situations: We will pass your postal address to the shipping company that will handle your order. We will pass your credit/debit card information for credit card processing to process your order. Should there be any disputes or problems arising from the sale, we may need to disclose details to comply with any law and regulation for the purposes of resolving any judicial dispute. We may disclose your personal information if it is deemed necessary to protect the rights and property of ArtrAArt, including other users, employees, agents and suppliers. Our website utilizes Secure Sockets Layer (SSL) to protect your personal information. However, we cannot fully guarantee that data transmissions over the Internet are completely secure.

The Security of your Personal Account

If you access this site, you are responsible for all security aspects of access to your computer and you agree to accept responsibility for all activities that relate to your account or password. ArtrAArt reserves the right to refuse service, terminate accounts, remove or edit content and cancel orders at our sole discretion LIMITATION OF LIABILITY TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, “ArtrAArt” DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SYSTEM INTEGRATION, DATA ACCURACY, AND QUIET ENJOYMENT. “ArtrAArt” DOES NOT WARRANT THAT THIS WEBSITE, ITS SERVERS, OR E-MAIL SENT FROM ‘ArtrAArt” ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. “ArtrAArt” WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES. CERTAIN STATE OR REGIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. .

Site Modification

ArtrAArt reserves the right to make any changes to this website (including prices, availability of stock and offers) and our Terms and Conditions at any time and without prior notice. Such changes will not apply to work-in-hand and will only be introduced as a last resort. Any modifications to these terms of use will be binding during your use of this website after such changes have been made. Therefore, you should review our policies and terms each time you visit.

Legal

Your use of this site and any contract between you and ArtrAArt for the sale of products shall be governed by and shall be construed in accordance with the laws of England and Wales. By purchasing or using any of the products and/or services offered, you agree to be bound by the above terms and conditions; please make sure that they are fully understood. ts and/or services offered, you agree to be bound by the above terms and conditions; please make sure that they are fully understood.

Website content

The content of the ArtrAArt website is intended for your personal, non-commercial use, and is limited to you accessing and using the website for the purpose of browsing and ordering of artwork. You may not download, publish, copy, modify, display, sell, resell, license, transmit or circulate any of our contents without our prior consent. Our logo and website design are copyrighted, and may not be used or replicated (in whole or in part) without infringing UK copyright law. You are not permitted to create a link to this website without our prior consent. While we will undertake to ensure to the best of our ability the accuracy and updates of the information published on the website, we cannot guarantee the accuracy of information concerning pricing, availability, painting descriptions and other information. There may be typographical errors, omissions or inaccuracies. If an error comes to light while we process your order, we will inform you by email of said error(s) and await reconfirmation from you. We reserve the right to cancel or refuse to process any order that contains errors. If you do not wish to follow through with the sale because of the errors on our website, we will issue a prompt refund. All the images of paintings on our website are displayed as accurately as possible. Actual colours and details may differ slightly depending on the quality of your monitor. As each piece is hand-painted, variations may occur. If you are unhappy with the painting, please see our returns policy.